Important: Tech Home does not provide, sell, resell, or include streaming subscriptions or streaming services, including services such as YouTube, Netflix, or other third-party platforms. Customers use their own accounts and subscriptions with compatible services. Tech Home is powered by Tech Home Solutions.
Cancellation & Refund Policy
At Tech Home, we want you to understand our cancellation and refund terms before purchasing or renting an Android Box or customer support plan.
1. Annual Android Box Plan: $240
The annual plan includes:
- Android Box
- 12 months of customer support
Once an order has been processed or the device has been shipped, cancellation may be subject to applicable return and refund conditions.
If you wish to cancel before your order is processed, please contact us as soon as possible. We will make reasonable efforts to stop the order before fulfillment.
2. Monthly Android Box Rental: $69.99
The monthly plan provides an Android Box on a rental basis for $69.99 per month.
Customers may request cancellation of the rental by contacting Tech Home.
Cancellation does not automatically qualify for a refund of a billing period that has already been charged.
The rented Android Box must be returned according to the return instructions provided by Tech Home. Customers may be responsible for the device until it has been received and inspected by Tech Home.
3. Customer Support: $49.99
The monthly rental plan includes a separate 12-month customer support fee of $49.99.
Once customer support has been activated or used, the support fee may be non-refundable.
If the support service has not yet been activated or used, cancellation requests may be reviewed on a case-by-case basis.
4. Device Returns
If a device is eligible for return, customers must follow the return instructions provided by Tech Home.
The device may need to be returned with its original accessories and packaging where applicable.
Customers may be responsible for damage, missing accessories, or other issues beyond normal use.
5. Damaged, Lost, or Missing Devices
For rented Android Boxes, customers are responsible for the device while it is in their possession.
Additional charges may apply if a rented device is:
- Lost
- Stolen
- Damaged through misuse
- Returned with missing components or accessories
- Not returned after cancellation
Any applicable charges will be communicated to the customer.
6. Streaming Services Are Not Included
Tech Home does not provide or sell streaming subscriptions, including Netflix, YouTube, or other third-party streaming services.
Any subscription purchased separately by the customer is subject to the cancellation and refund policy of that third-party provider.
Tech Home cannot issue refunds for third-party streaming subscriptions.
7. Promotional Offers
Special offers, discounts, or promotional plans may have additional terms. Where applicable, those terms will be provided at the time of purchase.
8. How to Request a Cancellation
To request a cancellation, contact Tech Home through the contact information provided on our website. Please include:
- Full name
- Order number
- Phone number or email used for the order
- Reason for cancellation, if applicable
Our team will review the request and provide the applicable cancellation or return instructions.
9. Refund Processing
Where a refund is approved, the refund will generally be processed using the original payment method.
The time required for the funds to appear in your account may depend on the payment provider or financial institution.
10. Policy Changes
Tech Home may update this Cancellation & Refund Policy from time to time. Any updated version will be posted on this page with a revised effective date.
Tech Home
Powered by Tech Home Solutions